The Real Estate Servicing Manager is responsible for management and supervision for the servicing functions covering secondary market serviced loans and inter-related processes for consumer portfolio loans.
Mortgage Servicing Leadership and Oversight
The primary responsibility of this position will be the ongoing supervision and management of secondary market servicing operations.
As the lead member of the secondary market servicing team at Stockman Bank, this position will be required to oversee all servicing functions. This includes:
Managing the servicing staff
Monitoring departmental performance
Developing and maintaining departmental servicing procedures
Identifying areas for improvement
Maintaining sufficient internal control and compliance posture
Property tax, hazard and flood insurance monitoring and payment functions
Reporting on bank servicing to appropriate management team member(s)
Keep up to date on regulation and handbook changes establish and update procedures to address regulatory requirements with respect to servicing including collections and loss mitigation.
Provide appropriate and timely responses to compliance and regulatory audits.
Provide leadership and training for staff on processes and procedures to achieve efficiencies and improvement.
Other Critical Responsibilities
Coordinate Mortgage Servicing Operations with other bank functions. Supervise the relationships between Mortgage Servicing Operations and the other departments of the bank including Operations, Compliance, Technology, Branch Management, and Lending.
Real estate servicing staff
3-5 years of servicing related experience.
Proven ability to solve problems creatively.
Excellent analytical skills.
Strong interpersonal skills and extremely resourceful.
Strong commitment to providing exceptional customer service.
Demonstrated ability to work independently with strong work ethic and attention to detail.
Must have strong communication and organizational skills.
Proficient in computers with working knowledge of Microsoft Office and Internet Explorer.
Complete special projects and other duties as assigned.
Maintain a working knowledge of Bank's written policies and procedures that apply to and concern this position’s area of responsibility, including general regulations such as the Bank Secrecy Act, Regulation E, Regulations X and Z, Bank Security and various other Federal and State regulations as they apply.